Refund policy

🇮🇳 Domestic Orders (India)

At Gadgeify, we strive to provide high-quality device skins and accessories. Please carefully read our policy regarding replacements, returns, exchanges, cancellations, and refunds for orders placed within India.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

- A damaged or defective product
- An incorrect product
- A product different from what you ordered
- Missing item(s) from your order

Please contact us within 24 hours of delivery.

To help us verify the issue, an unboxing video may be required for claims related to damaged packages, missing items, or incorrect products.

Unboxing Video Guidelines

For claims involving damaged packaging, missing items, or incorrect products:

- The unboxing video should clearly show the sealed package before opening.
- The entire opening process should be recorded continuously.
- The product and packaging should be clearly visible.
- The video should not be edited or interrupted.

Gadgeify reserves the right to reject claims where sufficient evidence cannot be provided.

Replacements and Exchanges

You may be eligible for a replacement if:

- The product received is damaged or defective.
- You received the wrong product.
- An item is missing from your order.
- The product received has a manufacturing defect.

Replacement requests must be raised within 24 hours of receiving the order.

Please contact our support team with clear photographs or videos of the issue. Products sent back without prior approval from Gadgeify may not be accepted.

Incorrect Device Model Selected by Customer

Customers are responsible for selecting the correct device model while placing an order.

If you have selected the wrong device model, please contact us as soon as possible.

- If the order has not been processed or dispatched, we may be able to update the device model.
- Once the order has been processed or dispatched, changes may not be possible.
- Replacement requests arising from an incorrect model selected by the customer may be subject to additional charges.

Skin Fitment Issues

Gadgeify skins are designed according to the selected device model and product specifications.

If you experience a genuine fitment issue, please contact us with clear photographs or videos of the product applied to the device.

Please note:

- Claims without sufficient visual evidence may not be eligible for replacement.
- Incorrect installation or improper application is not considered a manufacturing defect.
- Damage caused during installation by the customer is not covered.
- Minor variations in alignment due to the application process may not qualify for replacement.

Refunds

Refunds may be issued only in situations where Gadgeify is unable to fulfill the order or where a replacement cannot be provided for an eligible issue.

Refund eligibility will be reviewed on a case-by-case basis.

Once a refund is approved, it may take approximately 5–7 business days for the amount to reflect in your original payment method, depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled only before they enter processing or production.

Since many Gadgeify products are prepared specifically according to the selected device model and design, cancellation requests may not be accepted once production or processing has started.

Orders that have already been dispatched cannot be cancelled.

Non-Returnable Products

The following products may not be eligible for returns or refunds:

- Products purchased after selecting the wrong device model.
- Products damaged due to incorrect installation or usage.
- Products that have already been applied or used, unless a verified manufacturing defect exists.
- Customized or personalised products.
- Products returned because of a change of mind.
- Products returned because the customer did not like the design or texture after delivery.

Colour and Design Variations

Actual product colours may vary slightly from the images displayed on our website due to:

- Screen brightness
- Display calibration
- Device screen settings
- Printing and material variations

Such minor variations are not considered manufacturing defects.

Customized Orders

Customized or personalised products are created specifically according to customer requirements.

Therefore:

- Customized products are non-returnable.
- Customized products are non-refundable once production has started.
- Customers are responsible for ensuring that the information, images, text, and designs submitted for customization are correct.
- Customers are responsible for ensuring that they have the necessary rights to use any images or designs submitted for customization.

Orders Returned Due to Customer Issues

If an order is returned to Gadgeify due to:

- An incorrect or incomplete address provided by the customer
- Failure to accept the delivery
- Repeated unsuccessful delivery attempts
- Refusal to accept a COD order

The order may not be eligible for a refund.

Any re-shipping of the order may be subject to additional shipping charges.

Important Notes

- Replacement or refund requests are subject to verification by the Gadgeify support team.
- Gadgeify reserves the right to approve or reject a claim based on the evidence provided.
- Items returned without prior approval may not be accepted.
- We recommend carefully checking your selected device model, design, and order details before completing your purchase.

For any questions regarding returns, replacements, cancellations, or refunds, please contact the Gadgeify support team through the contact details provided on our website.